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FAQ

Can I request a specific time for delivery?

At times, we may experience challenges while trying to assure you of an exact time your delivery will arrive.

Our valued drivers may encounter road traffic problems or other unforeseen challenges that may affect their expected time of arrival at your doorstep.

However, you will receive a phone call one hour before the arrival of your delivery. 

Does Adara ship to multiple addresses?
We can only deliver to one address per order. To ensure timely delivery, please create a separate order for each destination. We aim to provide you with great service and a hassle-free shopping experience. Contact our customer service team with any queries.
What is your return policy?
It is our top priority to ensure that your shopping experience with us is both seamless and enjoyable. Should you encounter any issues and wish to return or exchange an item, kindly reach out to our team by sending us an email at support@adara.co.nz. Our expert team members will provide you with all the necessary information and guidance that you need.

It is important to bear in mind that any return or exchange will be subject to our Returns and Refunds Policy. To learn more about this policy, feel free to visit our website at https://adara.co.nz/returns-exchanges. By familiarizing yourself with our policy, you can be confident that your return or exchange request will be processed efficiently and in accordance with our guidelines.
What payment methods do you accept?
We accept major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment via PayPal.
How do I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order on our website or through the carrier's website.
Can I cancel my order?
If your order has not yet shipped, you can cancel it by contacting our customer service team. If your order has already shipped, you may need to return the items according to our Returns Policy.
How do I contact customer service if I have a question or concern?

You can contact our customer service team by email on support@adara.co.nz. Our team is available to assist you with any questions or concerns you may have.